Shipping policy

1. What is a pre-order?

Sometimes, our products sell out before the next stock shipment arrives at our fulfillment center. In such cases, we offer products for pre-order before they’ve arrived. The date in brackets next to the product name indicates when we expect the stock to arrive. Provided the stock arrives at our warehouse as expected, all orders will be shipped out to our customers on that specified date.

2. How does shipping and delivery work?

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

Delivery timeframes vary depending on your location. If you select express shipping, you can expect your order to arrive within 1 to 3 business days. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days. Standard shipping is free for all orders over $89. 

We primarily use FedEx and UPS for most deliveries within the US.

* Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above. 

** Please note: We are unable to ship to PO Boxes, APOs, or US territories at this time. 

3. How do I track my order?

Once your order is on its way, we will send you a shipping confirmation email with a ‘Track Order’ button. This will take you directly to the courier’s website, where you can follow live tracking updates.

If you haven’t received your shipping confirmation email yet, your order may be on pre-order, as confirmed on the website at the time of purchase. Be sure to check your original order confirmation; you won’t receive a shipping confirmation email until the pre-order date (when the item is expected to arrive at our warehouse).

4. How about shipments; delivery; title and risk of loss?

a. We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.

b. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

5. Help, I think my order is lost/hasn’t been delivered.

If you believe your order is lost in transit, please note that while we are quoted two (2) to eight (8) business days for delivery from our couriers, sometimes delays occur. Your tracking number may be updated to advise of a ‘delayed’ delivery date.

If your item hasn’t been delivered within ten (10) business days after shipment, please contact us at support@cattasaurus.com, and we can initiate an investigation.

* Please note: Once we pass your item(s) to our courier, your package is with a different provider. While we understand delays are frustrating, once your order is with the courier, any issues are beyond our control and need to be investigated by the courier. We can contact them on your behalf to resolve any issues and will do our best to get the matter sorted as quickly as possible for you.

6. Can I change my shipping address?

If you need to change your shipping address, provided your order has not shipped, please send us the new details and quote your order number at support@cattasaurus.com, and we can update this for you.

* Please note: We can only send your order to the address you provided for your order. If you have provided an incorrect address and the package is delivered there, we are unable to retrieve it and do not take responsibility for it. Please check your address carefully!

7. What is your returns policy?

We offer free returns for 90 days from when your order is delivered/received.

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout. To be eligible for a return:

    • Item(s) must be initiated for return and placed in the post within 90 days of the date your order is delivered/received.
    • Item(s) were not marked “Final Sale,” “Non-Returnable,” or personalized at the time of purchase, unless faulty.
    • Item(s) must be in their original condition and packaging, including tags, manuals, accessories, and warranty cards.
    • You must provide a photo of your item(s) prior to shipping so we can assess the condition. Please send photos to support@cattasaurus.com.

** Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price, and a refund will be given for the remaining amount

Example:  Purchased Peekaboo BOGO Pack for $89 Returned one Peekaboo Cat Cave, current sale price = $79. Your refund is $89-$79 = $10  The above is only an example, the total amount owed will be calculated at the time your refund is requested. 

** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges. 

Please email support@cattasaurus.com to initiate your return.